A question about the site?

Can I change my username?

No. This is not possible.

How can I check my renewal has been stopped?
To make sure that the automatic renewal of your subscription has been stopped you can check on your profile:

Click on "Account",
Click on "Member Area",
Click on "Manage my membership"

If your subscription has been stopped, the expiration date will appear but if you can see the "subscription renewal date", your subscription has not been stopped properly and you need to redo the procedure to disable the automatic renewal.

You will receive a confirmation email when the renewal will be stopped.

I have a problem with my subscription
We apologise for any problems you are having with your subscription problem.

I. If your payment has been accepted but your subscription has not been activated:

Follow the customer service link below. Paste the information from your payment receipt, and state your username and as much information as possible so that your request can be processed.

II. If more than one withdrawal have been made for a single subscription:

Follow the customer service link below. Paste the information from your payment receipt, and state your alias and as much information as possible, so we can deal whith you issue. Remember to forward the payment receipt email or the receipt number (this begins with ABO-dlm-... or ACT-dlm-... or bibit-... ).

• My problem is not solved.I would like to contact customer support.

Live chat
To save time and immediately receive messages, you can chat with all online members on the site (free only for women, except woman to woman).

Problem with displaying chat and messages
Check that your anti-virus or anti-popup software or firewall is not blocking chat pages or email. They must be allowed.

Our dating site recommends the usage of the Microsoft Internet Explorer 5 or superior.

• My problem is not solved.I would like to contact customer support.

How do I remove my profile?
If you wish to get rid of your profile, proceed as follows :

- Go to your Member area
- My registration
- Delete all my details

I have not received the registration confirmation email
A spam filter has probably deleted the email or it is in your spam folder.

Please ensure that our emails are not blocked by the email service or software you are using.

How to update Flash player ?
For any problems with Flash player, go to Macromedia :
click here

• My problem is not solved.I would like to contact customer support.

How to update my Web navigator ?
To update your Web navigator Internet Explorer, you have to follow this link :
Click here.
If you use Mozilla firefox, the updates are automatic.

• My problem is not solved.I would like to contact customer support.

I don't want to receive the alerts on my screen anymore !
Go to "My parameters" then uncheck the boxes located under the title « When I'm online on the site ».

• My problem is not solved.I would like to contact customer support.

I wish to stop my subscription
Proceed as follow if you wish to stop your subscription :

Click on "Account" > Click on "Member area" > Click on "Manage my subscription" > Then Click on "Cancel the reconduction".

Follow the steps until you see the message "You have been unsubscribed, a confirmation email has been sent to your mailbox."

Your renewal is stopped.

You can check this by going ointo : Account > Member area > Manage my subscription. The renewal date has been replaced by expiration the date.

Signification of the icons in the dating area
You may see different icons in your dating manager. Here is the signification of those icons :

- Envelope : you received a message from a member.
- Red Lips : You have received a kiss from a member.
- Eye : a member has visited your profile.
- Blue man : a member is in your list of friends, and just connected to the site.
- Red heart with a yellow flash on the inside : this member has selected your profile in the speedflirt, therefore he wants to meet you.
- Bubble with small points: a member invites you on the chat.

My problem is not in the list
Please contact customer service using the link below.

• My problem is not solved.I would like to contact customer support.